@article{115745,
      author = {Gitlow, Howard S. and Gitlow, Shelly J.,},
      url = {http://library.usi.edu/record/115745},
      title = {The Deming guide to quality and competitive position /},
      publisher = {Prentice-Hall,},
      recid = {115745},
      pages = {vii, 247 p. ;},
      address = {Englewood Cliffs, N.J. :},
      year = {1987},
}