Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
1990
HF5415.5 .H43 1990 (Mapit)
Available at General Collection
Formats
| Format | |
|---|---|
| BibTeX | |
| MARCXML | |
| TextMARC | |
| MARC | |
| DublinCore | |
| EndNote | |
| NLM | |
| RefWorks | |
| RIS |
Items
Details
Title
Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Author
ISBN
0029146755
Published
New York : Free Press ; Toronto : Collier Macmillan, [1990]
Copyright
©1990
Language
English
Description
xii, 306 pages : illustrations ; 25 cm
Call Number
HF5415.5 .H43 1990
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references (p. 279-293) and index.
Added Author
Record Appears in