TY  - BOOK
AU  - Heskett, James L.
AU  - Sasser, W. Earl.
AU  - Hart, Christopher W. L.
CN  - HF5415.5
CN  - HF5415.5
CY  - New York :
CY  - Toronto :
DA  - c1990.
ID  - 130036
KW  - Customer services.
KW  - Sales management.
PB  - Free Press ;
PB  - Collier Macmillan,
PP  - New York :
PP  - Toronto :
PY  - c1990.
SN  - 0029146755
T1  - Service breakthroughs :changing the rules of the game /
TI  - Service breakthroughs :changing the rules of the game /
ER  -