@article{131680,
      author = {Pyzdek, Thomas.},
      url = {http://library.usi.edu/record/131680},
      title = {What every manager should know about quality /},
      publisher = {M. Dekker ;},
      recid = {131680},
      pages = {vii, 233 p. :},
      address = {New York :},
      year = {1991},
}