@article{134768,
      author = {Disend, Jeffrey E.},
      url = {http://library.usi.edu/record/134768},
      title = {How to provide excellent service in any organization : a  blueprint for making all the theories work /},
      publisher = {Chilton Book Co.,},
      recid = {134768},
      pages = {ix, 342 p. :},
      address = {Radnor, Pa. :},
      year = {1991},
}