TY  - BOOK
T1  - How to provide excellent service in any organization :a blueprint for making all the theories work /
DA  - c1991.
CY  - Radnor, Pa. :
AU  - Disend, Jeffrey E.
CN  - HF5415.5
CN  - HF5415.5
PB  - Chilton Book Co.,
PP  - Radnor, Pa. :
PY  - c1991.
ID  - 134768
KW  - Customer services
SN  - 0801980070 (pbk.) :
TI  - How to provide excellent service in any organization :a blueprint for making all the theories work /
ER  -