000134768 000__ 00816mam\a2200253\a\4500
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000134768 008__ 900413s1991\\\\paua\\\\\b\\\\0010\\eng\\
000134768 010__ $$a   90055318
000134768 020__ $$a0801980070 (pbk.) :$$c$17.95
000134768 035__ $$a(OCoLC)ocm22767037
000134768 035__ $$9AAP9441SI
000134768 035__ $$a134768
000134768 040__ $$aDLC$$cDLC
000134768 049__ $$aISEA
000134768 05000 $$aHF5415.5$$b.D57 1991
000134768 08200 $$a658.8/12$$220
000134768 1001_ $$aDisend, Jeffrey E.
000134768 24510 $$aHow to provide excellent service in any organization :$$ba blueprint for making all the theories work /$$cJeffrey E. Disend.
000134768 260__ $$aRadnor, Pa. :$$bChilton Book Co.,$$cc1991.
000134768 300__ $$aix, 342 p. :$$bill. ;$$c24 cm.
000134768 504__ $$aIncludes bibliographical references (p. 329-333) and index.
000134768 650_0 $$aCustomer services$$vCase studies.
000134768 85200 $$bgen$$hHF5415.5$$i.D57$$i1991
000134768 909CO $$ooai:library.usi.edu:134768$$pGLOBAL_SET
000134768 948__ $$ac:dg
000134768 980__ $$aBIB
000134768 980__ $$aBOOK