@article{134811,
      note = {"Authored by outstanding experts brought together by the  Chantico Publishing Company"--P. 4 of cover.},
      author = {Buckland, John A.},
      url = {http://library.usi.edu/record/134811},
      title = {Total quality management in information services /},
      publisher = {QED Technical Pub. Group,},
      recid = {134811},
      pages = {56 p. :},
      address = {Boston :},
      year = {1991},
}