TY - BOOK T1 - Total quality management in information services / DA - c1991. CY - Boston : AU - Buckland, John A. CN - QA76.9.E95 CN - QA76.9.E95 PB - QED Technical Pub. Group, PP - Boston : PY - c1991. N1 - "Authored by outstanding experts brought together by the Chantico Publishing Company"--P. 4 of cover. N1 - Originally published: Carrollton, Tex. : Chantico Pub. Co. ID - 134811 KW - Electronic data processing KW - Total quality management. SN - 0894353403 TI - Total quality management in information services / ER -