@article{134940,
      author = {Macdonald, John, and Piggott, John.},
      url = {http://library.usi.edu/record/134940},
      title = {Global quality : the new management culture /},
      publisher = {Mercury,},
      recid = {134940},
      pages = {ix, 218 p. :},
      address = {London :},
      year = {1990},
}