@article{1355250,
      note = {Title from resource description page (viewed June 10,  2015).},
      author = {Freed, Josh, and Gelbart, Arnie,},
      url = {http://library.usi.edu/record/1355250},
      title = {At your service /},
      abstract = {This entertaining video takes a look at attitudes towards  service in four western countries: England, France, Canada  and the U.S. It gives a historical perspective, taking into  account how service is affected by class and culture. In  Britain today, almost as a rebellion against the former  class system, the service sector is at odds with the  public. Sales help and waiters are indifferent to the needs  of customers. In France, the idea of the professional  waiter emerged after the Revolution. Waiting tables is  taken seriously by the French. In America, service is fast  and informal, with little line between server and served.  American innovations such as supermarkets, fast food  chains, and mass marketers like Wal-Marts, have changed the  interaction of customer and business. Professor Susan  Porter Benson, author of Counter Culture; Margaret Wisser,  author of Much Depends on Dinner; Professor Sue  Vickers-Thompson, Fellow of Customer Service, at Oxford;  John Mariani, author of America Eats Out are among the many  experts who comment on the effects of social change on  customer relations.},
      recid = {1355250},
      pages = {1 online resource (51 min.)},
}