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001355898 001__ 1355898
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001355898 008__ 130701s2009\\\\nyu029\g\\\\\\s\\\v|eng\d
001355898 020__ $$a9781503407022
001355898 035__ $$a(OCoLC)780140342
001355898 040__ $$aVaAlASP$$cVaAlASP
001355898 24504 $$aThe king of calls$$h[electronic resource] /$$ca film by Jens Pedersen.
001355898 2463_ $$aThe king of calls :$$btelemarketers in India 
001355898 260__ $$aNew York, NY :$$bFilmakers Library,$$c2009.
001355898 300__ $$a1 online resource (29 min.).
001355898 306__ $$a002905
001355898 4900_ $$aGlobal business and economics in video
001355898 500__ $$aTitle from resource description page (viewed Mar. 26, 2013).
001355898 520__ $$aAt a call center in the Indian city of Hyderabad, work starts at 8 P.M. India time. It's morning in the U.S., when America is beginning to work. A business directory, "The American Yellow Pages," similar to the original "Yellow Pages," has outsourced their telemarketing to India. Kabith is the Indian executive-in-charge, trying to build his career as a call center tycoon. He has hired 75 new sales agents to sell listings for several hundred dollars. The problem is that listings in the competitive directory are free. Equipped with new American names and rudimentary English, they begin to pursue customers. Confusion reigns supreme, no sales are made. As the agents frantically dial, fearing the loss of their precious jobs, Kabith grows increasingly desperate. New agents are hired, scolded, and fired. One young woman is promoted to deputy manager thanks to her relentless efforts to train the newcomers to speak with an American accent, to get their initial pitch on target, and to avoid hang-ups. She likes working in the call center "... because moneywise it's a very good industry" and she wants to be independent from her parents. Two million young Indians work in the call center industry. How can American workers compete with them when they cost five times more than Indian workers? This is the frontier of globalization.
001355898 530__ $$aPreviously released as DVD.
001355898 546__ $$aThis edition in English.
001355898 586__ $$aAssociation for Asian Studies, 2009
001355898 650_0 $$aGlobalization$$zIndia$$vCase studies.
001355898 650_0 $$aTelemarketing$$zIndia.
001355898 655_7 $$aNonfiction films.$$2lcgft
001355898 7001_ $$aPedersen, Jens.$$4drt
001355898 7761_ $$cOriginal$$w(OCoLC)ocn539555398
001355898 85640 $$uhttp://www.aspresolver.com/aspresolver.asp?BUSV;1641512
001355898 901__ $$aASP1641512/busv$$bVaAlASP$$c18455$$tbiblio
001355898 905__ $$uadmin
001355898 909CO $$ooai:library.usi.edu:1355898$$pGLOBAL_SET
001355898 944__ $$a1784817
001355898 945__ $$aThe Whole World$$bDenmark$$bFinland$$bNorway$$bSweden
001355898 980__ $$aSTREAMING
001355898 980__ $$aBIB
001355898 982__ $$aStreaming Video
001355898 983__ $$aOnline