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Foreword; Preface; Contents; List of Figures; List of Tables; 1 Introduction: The neglected role of customization for software product management; 1.1 The business of software; 1.1.1 Tailor-made and software product development; 1.1.2 The role of software customization in the software business; 1.1.3 Managing software product development; 1.1.3.1 Terms and definitions; 1.1.3.2 The role of the product manager; 1.1.3.3 Software product management artifacts, stakeholders and core competences; 1.1.3.4 Software product management within the company.
1.2 Research relevance, research aim, and research questions1.3 Anchoring in the philosophy of science; 1.4 Research design and dissertation outline; 1.4.1 Research design; 1.4.2 Dissertation outline; 2 Literature review: Software customization in the information systems literature; 2.1 Introduction; 2.2 Concepts of customization; 2.2.1 Existing concepts of customization; 2.2.2 Software customization
a working definition; 2.3 Systematic literature analysis; 2.4 The duality of software customization in IS research; 2.4.1 Customization as a form of product delivery.
2.4.2 Customization as a form of co-creation of value2.5 The reciprocal nature of software customization; 2.6 Summary; 3 Theoretical foundation: The resource-based view (RBV) of the firm; 3.1 Origins and development of the RBV; 3.1.1 Introduction stage: Conceptual foundation of the RBV; 3.1.2 Growth stage: Characteristics of resources and capabilities; 3.1.3 Maturity stage: From a view to a theory of the firm; 3.2 Theoretical extensions of the RBV; 3.2.1 The knowledge-based view (KBV) of the firm; 3.2.2 High-velocity environments and dynamic capabilities.
3.2.3 Firm-level value creation and capture3.3 The RBV as a complement to the theory of the firm; 3.4 Challenges of applying the RBV; 3.5 Summary and theoretical lens; 4 Qualitative investigation I: Exploring software customization from the vendors' and customers' perspectives; 4.1 Empirical setting and data collection; 4.1.1 Sample characteristics; 4.1.2 Interview guide; 4.2 Data analysis and interpretation; 4.2.1 Analytical lens; 4.2.2 Coding cycles; 4.2.3 Descriptive results; 4.2.3.1 First and second coding cycle; 4.2.3.2 Third coding cycle; 4.3 Findings and discussion.
4.3.1 Strategic resources for software customization4.3.1.1 Customer business and market knowledge; 4.3.1.2 Customization management knowledge and experience data; 4.3.1.3 Product functionality and flexibility; 4.3.1.4 Product related software development assets; 4.3.2 Distinctive capabilities for software customization; 4.3.2.1 Business analysis and interpretation capabilities; 4.3.2.2 Customer integration and expectation management; 4.3.2.3 Requirements management and negotiation capability; 4.3.2.4 Future-proof solution design; 4.3.2.5 Solution deployment and initialization.
1.2 Research relevance, research aim, and research questions1.3 Anchoring in the philosophy of science; 1.4 Research design and dissertation outline; 1.4.1 Research design; 1.4.2 Dissertation outline; 2 Literature review: Software customization in the information systems literature; 2.1 Introduction; 2.2 Concepts of customization; 2.2.1 Existing concepts of customization; 2.2.2 Software customization
a working definition; 2.3 Systematic literature analysis; 2.4 The duality of software customization in IS research; 2.4.1 Customization as a form of product delivery.
2.4.2 Customization as a form of co-creation of value2.5 The reciprocal nature of software customization; 2.6 Summary; 3 Theoretical foundation: The resource-based view (RBV) of the firm; 3.1 Origins and development of the RBV; 3.1.1 Introduction stage: Conceptual foundation of the RBV; 3.1.2 Growth stage: Characteristics of resources and capabilities; 3.1.3 Maturity stage: From a view to a theory of the firm; 3.2 Theoretical extensions of the RBV; 3.2.1 The knowledge-based view (KBV) of the firm; 3.2.2 High-velocity environments and dynamic capabilities.
3.2.3 Firm-level value creation and capture3.3 The RBV as a complement to the theory of the firm; 3.4 Challenges of applying the RBV; 3.5 Summary and theoretical lens; 4 Qualitative investigation I: Exploring software customization from the vendors' and customers' perspectives; 4.1 Empirical setting and data collection; 4.1.1 Sample characteristics; 4.1.2 Interview guide; 4.2 Data analysis and interpretation; 4.2.1 Analytical lens; 4.2.2 Coding cycles; 4.2.3 Descriptive results; 4.2.3.1 First and second coding cycle; 4.2.3.2 Third coding cycle; 4.3 Findings and discussion.
4.3.1 Strategic resources for software customization4.3.1.1 Customer business and market knowledge; 4.3.1.2 Customization management knowledge and experience data; 4.3.1.3 Product functionality and flexibility; 4.3.1.4 Product related software development assets; 4.3.2 Distinctive capabilities for software customization; 4.3.2.1 Business analysis and interpretation capabilities; 4.3.2.2 Customer integration and expectation management; 4.3.2.3 Requirements management and negotiation capability; 4.3.2.4 Future-proof solution design; 4.3.2.5 Solution deployment and initialization.