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Dedication ; Preface; Management as a Profession is Ultra-Conservative; Notes; Contents; About the Author; List of Figures ; List of Tables; Part I: The Agile Enterprise; 1: Profit Measures the Past-Agility Predicts the Future; The End Justifies the Means; We Are Not Operating in a Vacuum; Paint by Numbers; The Political Organization; One Size Doesn't Fit All; The Top 10 Key Points ... ; Notes; 2: The Characteristics of Agility; Characteristic # 1-The Innovation Mindset; Characteristic # 2-Seeking Out Improvement Opportunities; Characteristic # 3-Empowerment and Enablement.
Characteristic # 4-Decentralization of Power Characteristic # 5-A Tolerance for Ambiguity; Characteristic # 6-Vision and Focus; Characteristic # 7-Commitment to the Strategic Direction; Characteristic # 8-Leading the Way; Characteristic # 9-Managing Change; Characteristic # 10-Effective Communication; Characteristic # 11-Building Teams; Characteristic # 12-Market Responsiveness; Characteristic # 13-Maximizing Efficiency and Effectiveness; Characteristic # 14-Structural Fluidity; Characteristic # 15-Development of a Learning Organization; The Top 10 Key Points ... ; Notes.
3: Seven Dimensions of Agile Performance Innovation Speed; Processing Speed; Recovery Speed; Continuous Improvement; Customer Responsiveness; Problem-solving; Changing Direction; The Top 10 Key Points ... ; Notes; Part II: Myths Blocking Agile Performance; 4: Management Myth # 1-Job Specification Improves Performance; Job Design and Scientific Management; Flexible Deployment; Skills Matrix; The Top 10 Key Points ... ; Notes; 5: Management Myth # 2-Quality Systems and Processes Guarantee Good Outcomes; The Origins of QA; The Shortcomings of QA; Getting the Balance Right.
The Customer-Focused Enterprise The Top 10 Key Points ... ; Notes; 6: Management Myth # 3-The Job Description Helps the Employee Understand Their Organizational Role; Recruitment and Selection; Induction; Training and Development; Remuneration; Succession Planning and Promotion; Performance Review; Non-Job Performance Framework; Interpersonal Non-job Roles; Personal Non-Job Roles; The Top 10 Key Points ... ; Notes; 7: Management Myth # 4-A Business is Best Organized around Functions; Functional Model; Matrix Model; Product Model; Customer-Centric Model; The Top 10 Key Points ...
Notes8: Management Myth # 5-A Satisfied Employee is a Productive Employee; Human Spirit and Work; Autonomy; Mastery; Purpose; The Top 10 Key Points ... ; Notes; 9: Management Myth # 6-A Loyal Employee is an Asset to the Business; The Desire to Stay; The Cost of Leaving; The Feeling of Obligation; Aligning Career Growth with Company Goals; Design Work with Variety and Autonomy; A Focus on Relationships; Matching Individual and Organizational Values; Work-Life Balance; The Top 10 Key Points ... ; Notes.
Characteristic # 4-Decentralization of Power Characteristic # 5-A Tolerance for Ambiguity; Characteristic # 6-Vision and Focus; Characteristic # 7-Commitment to the Strategic Direction; Characteristic # 8-Leading the Way; Characteristic # 9-Managing Change; Characteristic # 10-Effective Communication; Characteristic # 11-Building Teams; Characteristic # 12-Market Responsiveness; Characteristic # 13-Maximizing Efficiency and Effectiveness; Characteristic # 14-Structural Fluidity; Characteristic # 15-Development of a Learning Organization; The Top 10 Key Points ... ; Notes.
3: Seven Dimensions of Agile Performance Innovation Speed; Processing Speed; Recovery Speed; Continuous Improvement; Customer Responsiveness; Problem-solving; Changing Direction; The Top 10 Key Points ... ; Notes; Part II: Myths Blocking Agile Performance; 4: Management Myth # 1-Job Specification Improves Performance; Job Design and Scientific Management; Flexible Deployment; Skills Matrix; The Top 10 Key Points ... ; Notes; 5: Management Myth # 2-Quality Systems and Processes Guarantee Good Outcomes; The Origins of QA; The Shortcomings of QA; Getting the Balance Right.
The Customer-Focused Enterprise The Top 10 Key Points ... ; Notes; 6: Management Myth # 3-The Job Description Helps the Employee Understand Their Organizational Role; Recruitment and Selection; Induction; Training and Development; Remuneration; Succession Planning and Promotion; Performance Review; Non-Job Performance Framework; Interpersonal Non-job Roles; Personal Non-Job Roles; The Top 10 Key Points ... ; Notes; 7: Management Myth # 4-A Business is Best Organized around Functions; Functional Model; Matrix Model; Product Model; Customer-Centric Model; The Top 10 Key Points ...
Notes8: Management Myth # 5-A Satisfied Employee is a Productive Employee; Human Spirit and Work; Autonomy; Mastery; Purpose; The Top 10 Key Points ... ; Notes; 9: Management Myth # 6-A Loyal Employee is an Asset to the Business; The Desire to Stay; The Cost of Leaving; The Feeling of Obligation; Aligning Career Growth with Company Goals; Design Work with Variety and Autonomy; A Focus on Relationships; Matching Individual and Organizational Values; Work-Life Balance; The Top 10 Key Points ... ; Notes.