Analysis of Resource Management in Complex Work Systems : Using the Example of Sterile Goods Management in Hospitals / by Qinglian Lin.

1 Introduction
1.1 Complexity of Health Care Systems
1.2 Changes in Health Care Systems
1.3 Challenges for Hospital Management
2 Research Problem
3 Aims
4 Methodical Approach
4.1 Foundation of the Methodology
4.2 Structure of the Thesis
5 Results of the Development of DERESIS Model
5.1 Situation of Resource Management using the Example of Sterile Goods Management in Hospitals
5.2 Knowledge Requirements of DERESIS Model
5.3 Development of the Theoretical DERESIS Model
5.4 Evaluation of the DERESIS Model
6 Discussion
6.1 Discussion of the Methodology for the Development of the DERESIS Model
6.2 Discussion of the Results
6.3 Strengths and Weaknesses of this Study
6.4 Transferability
7 Future Research
Acknowledgment
Reference
Glossary
Appendix
Appendix 1: Overview of Medical Decision Making
Appendix 2: The 6-layer Model
Appendix 3: The Layout of CSSD
Appendix 4: The General Flow of Sterile Goods between Operating Theatre and Central Sterile Supply Department
Appendix 5: Five Scale Fuzzy Linguistic of Performance Values in Hospital of In-house and Outsourcing Sterile Goods
Appendix 6: Five Scale Fuzzy Linguistic of Weight of Importance of Each Criterion
Appendix 7: Five Scale Fuzzy Number of Performance Values in Hospital of In-house and Outsourcing Sterile Goods
Appendix 8: Five Scale Fuzzy Number of Weight of Importance of Each Criterion
Appendix 9: Symbol.