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Foreword
Acknowledgements
Part I: Claiming asylum in the 21st century: an institutional perspective
1.Introduction
2.Determining refugee status in the European context: the legal and institutional framework
Part II: Setting the scene: the context and circumstances of work at the Federal Asylum Office
3.The organization: structure, environment and socialization
4.The asylum interview as a magnifying glass for key issues: conflicting norms, power struggles, and actors' strategies
5.Regulation vs. room for maneuver
6.Definitiveness vs. uncertainty
7.The human individual vs. the faceless case
8.Responsibility vs. dissociation
Part IV: Conclusion and prospects: theorizing public officials' practices and practical ways ahead
9.Practices in focus: the dilemmas that evoke them and the effects they have
10.Practical implications: how to deal with structural dilemmas? .

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