001359040 000__ 04003cam\a2200517Mi\4500 001359040 001__ 1359040 001359040 003__ OCoLC 001359040 005__ 20230306152826.0 001359040 006__ m\\\\\o\\d\\\\\\\\ 001359040 007__ cr\nn\nnnunnun 001359040 008__ 180608s2018\\\\gw\a\\\\o\\\\\000\0\eng\d 001359040 019__ $$a1110612542$$a1125777103$$a1136191900 001359040 020__ $$a9783319893754 001359040 020__ $$a3319893750 001359040 020__ $$z3319893742 001359040 020__ $$z9783319893747 001359040 0247_ $$a10.1007/978-3-319-89375-4$$2doi 001359040 035__ $$aSP(OCoLC)1058829686$$z(OCoLC)1110612542$$z(OCoLC)1125777103$$z(OCoLC)1136191900 001359040 040__ $$aAU@$$beng$$epn$$cAU@$$dOCLCO$$dWYU$$dOTZ$$dLVT$$dOCLCF$$dVT2$$dBRX$$dSNK$$dSFB$$dOCLCQ 001359040 049__ $$aISEA 001359040 050_4 $$aHD28-70 001359040 08204 $$a658.4092$$223 001359040 1001_ $$aGarrette, Bernard.,$$eauthor. 001359040 24510 $$aCracked it! :$$bHow to solve big problems and sell solutions like top strategy consultants /$$cby Bernard Garrette, Corey Phelps, Olivier Sibony. 001359040 264_1 $$aCham$$bSpringer International Publishing$$bImprint :$$bPalgrave Macmillan,$$c2018. 001359040 300__ $$a1 online resource (XIX, 284 pages 62 illustrations) :$$bonline resource 001359040 336__ $$atext$$btxt$$2rdacontent 001359040 337__ $$acomputer$$bc$$2rdamedia 001359040 338__ $$aonline resource$$bcr$$2rdacarrier 001359040 347__ $$atext file$$bPDF$$2rda 001359040 5050_ $$a1 The most important skill you never learned -- 2 The five pitfalls of problem solving -- 3 The 4S method -- 4 State the problem: the TOSCA framework -- 5 Structure the problem: pyramids and trees -- 6 Structure the problem: analytical frameworks -- 7 Solve the problem: eight degrees of analysis -- 8 Redefine the problem: the design thinking path -- 9 Structure and solve the problem using design thinking -- 10 Sell the solution: core message and storyline -- 11 Sell the solution: recommendation report and delivery -- 12 The 4S method in action -- 13 Conclusion: Becoming a problem-solving master. 001359040 506__ $$aAccess limited to authorized users. 001359040 520__ $$aSolving complex problems and selling their solutions is critical for personal and organizational success. However, it doesn't come naturally and most of us haven't been taught how to do it well. Research shows a host of pitfalls trips us up when we try: We're quick to believe we understand a situation and jump to a flawed solution. We seek to confirm our hypotheses and ignore conflicting evidence. We view challenges incompletely through the frameworks we know instead of with a fresh pair of eyes. And when we communicate our recommendations, we forget our reasoning isn't obvious to our audience. How can we do it better? In Cracked It!, seasoned strategy professors and consultants Bernard Garrette, Corey Phelps and Olivier Sibony present a rigorous and practical four-step approach to overcome these pitfalls. Building on tried-and-tested (but rarely revealed) methods of top strategy consultants, research in cognitive psychology, and the latest advances in design thinking, they provide a step-by-step process and toolkit that will help readers tackle any challenging business problem. Using compelling stories and detailed case examples, the authors guide readers through each step in the process: from how to state, structure and then solve problems to how to sell the solutions. Written in an engaging style by a trio of experts with decades of experience researching, teaching and consulting on complex business problems, Cracked It! will be an indispensable manual for anyone interested in creating value by helping their organizations crack the problems that matter most. 001359040 650_0 $$aLeadership. 001359040 650_0 $$aBusiness. 001359040 650_0 $$aKnowledge management. 001359040 655_0 $$aElectronic books 001359040 7001_ $$aPhelps, Corey.,$$eauthor. 001359040 7001_ $$aSibony, Olivier.,$$eauthor. 001359040 77608 $$iPrint version: $$z9783319893747 001359040 852__ $$bebk 001359040 85640 $$3Springer Nature$$uhttps://univsouthin.idm.oclc.org/login?url=https://link.springer.com/10.1007/978-3-319-89375-4$$zOnline Access$$91397441.1 001359040 909CO $$ooai:library.usi.edu:1359040$$pGLOBAL_SET 001359040 980__ $$aBIB 001359040 980__ $$aEBOOK 001359040 982__ $$aEbook 001359040 983__ $$aOnline 001359040 994__ $$a92$$bISE