Exploring Service Productivity [electronic resource] : studies in the German airport industry / Claudia Lehmann ; with a foreword by Prof. Dr. Kathrin M. Möslein.
2019
HD28-70
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Title
Exploring Service Productivity [electronic resource] : studies in the German airport industry / Claudia Lehmann ; with a foreword by Prof. Dr. Kathrin M. Möslein.
Author
Edition
1st ed.
ISBN
9783658230357
3658230355
9783658230364
3658230363
3658230355
9783658230364
3658230363
Published
[Place of publication not identified] : Springer Fachmedien Wiesbaden, 2019.
Language
Undetermined
Description
1 online resource.
Item Number
10.1007/978-3-658-23036-4 doi
Call Number
HD28-70
Dewey Decimal Classification
658.4092
Summary
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. Contents Systematic literature review on service productivity Service productivity from a provider's perspective, a customers' perspective, and an operations perspective An interactive service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity. .
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text file PDF
Series
Markt- und Unternehmensentwicklung Markets and Organisations.
Available in Other Form
Print version: 9783658230357
Print version: 9783658230371
Print version: 9783658230371
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Table of Contents
Systematic literature review on service productivity
Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
An interactive service productivity model.
Service productivity from a provider's perspective, a customers' perspective, and an operations perspective
An interactive service productivity model.