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001361297 020__ $$z0761917411
001361297 020__ $$z076191742X (pbk.)
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001361297 020__ $$z9781452221793
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001361297 050_4 $$aHD9980.5$$b.N48 2000
001361297 08204 $$a658.8/12$$221
001361297 24500 $$aNew service development:$$bcreating memorable experiences /$$ceditors, James A. Fitzsimmons & Mona J. Fitzsimmons.
001361297 260__ $$aThousand Oaks, Calif. :$$bSage Publications,$$cc2000.
001361297 300__ $$axv, 328 p. :$$bill.
001361297 336__ $$atext$$2rdacontent
001361297 337__ $$acomputer$$2rdamedia
001361297 338__ $$aonline resource$$2rdacarrier
001361297 504__ $$aIncludes bibliographical references and index.
001361297 506__ $$aAccess limited to authorized users.
001361297 650_0 $$aService industries$$xManagement.
001361297 650_0 $$aNew products$$xManagement.
001361297 650_0 $$aProduct management.
001361297 650_0 $$aCustomer services.
001361297 655_0 $$aElectronic books
001361297 7001_ $$aFitzsimmons, James A.
001361297 7001_ $$aFitzsimmons, Mona J.
001361297 852__ $$bebk
001361297 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=996305$$zOnline Access
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