@article{1361307,
      author = {Waldron, Vincent R. and Kassing, Jeffrey W.},
      url = {http://library.usi.edu/record/1361307},
      title = {Managing risk in communication encounters: strategies for  the workplace /},
      publisher = {SAGE,},
      recid = {1361307},
      pages = {xiii, 257 p. :},
      address = {Los Angeles :},
      year = {2011},
}