@article{1361529,
      recid = {1361529},
      author = {Schneider, Benjamin, and White, Susan S.},
      title = {Service quality: research perspectives /},
      publisher = {Sage Publications,},
      address = {Thousand Oaks, Calif. :},
      pages = {xiii, 185 p. :},
      year = {2004},
      url = {http://library.usi.edu/record/1361529},
}