TY - GEN T1 - Service quality:research perspectives / DA - c2004. CY - Thousand Oaks, Calif. : AU - Schneider, Benjamin, AU - White, Susan S. CN - HF5415.5 PB - Sage Publications, PP - Thousand Oaks, Calif. : PY - c2004. ID - 1361529 KW - Customer services KW - Customer services KW - Consumer satisfaction TI - Service quality:research perspectives / LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=996595 UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=996595 ER -