@article{1361586,
      author = {Ting-Toomey, Stella. and Oetzel, John G.},
      url = {http://library.usi.edu/record/1361586},
      title = {Managing intercultural conflict effectively/},
      publisher = {Sage Publications,},
      recid = {1361586},
      pages = {xiv, 234 p. :},
      address = {Thousand Oaks, Calif. :},
      year = {2001},
}