@article{1361700,
      author = {Grönfeldt, Svafa. and Strother, Judith B.},
      url = {http://library.usi.edu/record/1361700},
      title = {Service leadership: the quest for competitive advantage /},
      publisher = {SAGE Publications,},
      recid = {1361700},
      pages = {xiii, 319 p. :},
      address = {Thousand Oaks :},
      year = {2006},
}