@article{1362162,
      author = {Reiss, Karla, and Shapiro, Joan, and Storey, Rose,},
      url = {http://library.usi.edu/record/1362162},
      title = {Be a changemaster : 12 coaching strategies for leading  professional and personal change /},
      recid = {1362162},
      pages = {1 online resource (208 pages)},
}