@article{1362332,
      author = {Austin, Michael J. and Brody, Ralph. and Packard, Thomas  Roy.},
      url = {http://library.usi.edu/record/1362332},
      title = {Managing the challenges in human service organizations: a  casebook /},
      publisher = {Sage Publications,},
      recid = {1362332},
      pages = {xii, 284 p. :},
      address = {Thousand Oaks, Calif. :},
      year = {2009},
}