Municipal benchmarks: assessing local performance and establishing community standards / David N. Ammons.

Introduction
Performance measurement and benchmarking
Animal control
City attorney
City clerk
Courts
Development administration
Emergency communications
Emergency medical services
Finance
Fire service
Fleet maintenance
Gas and electric services
Human resource administration
Information systems
Library
Management services executive offices, budget, management audit
Parking services
Parks and recreation
Police
Property appraisal
Public health
Public transit
Public works engineering and miscellaneous services
Purchasing and warehousing
Risk management
Social services
Solid waste collection
Streets, sidewalks, and storm drainage
Traffic engineering and control
Utilities business office
Water and sewer services
Performance milestones.