1. Opportunities, obstacles, and observations
2. Internal evaluation history and the new paradigm
3. Understanding the internal evaluation context
4. Evaluation, conflict, and the change process in organizations
5. Understanding internal evaluation
6. The craft of internal consulting to organizations
7. Designing high impact internal evaluations
8. Effective communication of evaluation results
9. Establishing, administering, and leading an internal evaluation office
10. High impact internal evaluation : a synthesis.