TY  - GEN
AU  - Swartz, Teresa A.
AU  - Iacobucci, Dawn.
CN  - HD9980.5
ID  - 1362757
KW  - Service industries
KW  - Service industries
KW  - Customer services
KW  - Customer services
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1629340
SN  - 9781412973649 (e-book)
T1  - Handbook of services marketing & management /
TI  - Handbook of services marketing & management /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=1629340
ER  -