@article{1363490,
      author = {Oetzel, John G., and Ting-Toomey, Stella, and Byrnie,  Matthew, and Loh, Nancy, and Harman, Candice, and Albada,  Kelly Fudge,},
      url = {http://library.usi.edu/record/1363490},
      title = {The SAGE handbook of conflict communication : integrating  theory, research, and practice /},
      recid = {1363490},
      pages = {1 online resource (119 pages)},
}