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001366219 020__ $$a9781631572777$$qe-book
001366219 020__ $$z9781631572760$$qpaperback
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001366219 035__ $$a(Au-PeEL)EBL4009428
001366219 035__ $$a(CaPaEBR)ebr11102299
001366219 035__ $$a(CaONFJC)MIL832644
001366219 035__ $$a(OCoLC)940511985
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001366219 050_4 $$aHD58.7$$b.M332 2016
001366219 0820_ $$a302.35$$223
001366219 1001_ $$aMcDavid, Doug.,$$eauthor.
001366219 24510 $$aAll services, all the time :$$bhow business services serve your business /$$cDoug McDavid.
001366219 250__ $$aFirst edition.
001366219 264_1 $$aNew York, New York (222 East 46th Street, New York, NY 10017) :$$bBusiness Expert Press,$$c2016.
001366219 300__ $$a1 online resource (xiv, 183 pages)
001366219 336__ $$atext$$2rdacontent
001366219 337__ $$acomputer$$2rdamedia
001366219 338__ $$aonline resource$$2rdacarrier
001366219 4901_ $$aService systems and innovations in business and society collection,$$x2326-2699
001366219 504__ $$aIncludes bibliographical references (pages 175-178) and index.
001366219 5050_ $$aPart I. The illusion of control -- 1. Business dreams and hard realities -- 2. Living organizations -- 3. Organizations coming to life -- 4. Maintaining stable viability -- Part II. The living web of services -- 5. All services, all the time -- 6. Service-role structures -- 7. Characteristics of service-roles -- 8. Applying service-role structures -- 9. Service-roles of leadership -- Part III. Diagnosing your business -- 10. Coaching approach to diagnostics -- 11. Functional areas diagnostics -- 12. Tried and true diagnostics -- 13. 21st century diagnostics -- 14. Diagnosing culture(s) and language(s) -- Part IV. Business health services -- 15. Lifting your burdens -- 16. Health promoting B2B services -- 17. Return on investment for health promoting efforts -- 18. Conclusions -- References -- Index.
001366219 506__ $$aAccess limited to authorized users.
001366219 5203_ $$aThis book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it. Productivity and services in an organization are symbiotic and must be so in order to achieve the balance that is key to the health of each organization. A services perspective illuminates as well the pivotal role that business-to-business service providers play in ensuring that balance is achieved and maintained. This book explores these factors from the point of view of the business leader and anyone concerned with the health of any organization.
001366219 588__ $$aTitle from PDF title page (viewed on November 25, 2015).
001366219 650_0 $$aOrganizational resilience.
001366219 650_0 $$aIndustrial management.
001366219 650_0 $$aCorporate culture.
001366219 653__ $$aB2B services
001366219 653__ $$abusiness culture
001366219 653__ $$abusiness diagnostics
001366219 653__ $$abusiness health
001366219 653__ $$abusiness language
001366219 653__ $$abusiness leaders
001366219 653__ $$aliving enterprise
001366219 653__ $$aorganization leaders
001366219 653__ $$aservice innovation
001366219 653__ $$aservices
001366219 655_0 $$aElectronic books
001366219 77608 $$iPrint version:$$z9781631572760
001366219 830_0 $$aService systems and innovations in business and society collection.$$x2326-2699
001366219 852__ $$bebk
001366219 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4009428$$zOnline Access
001366219 909CO $$ooai:library.usi.edu:1366219$$pGLOBAL_SET
001366219 980__ $$aBIB
001366219 980__ $$aEBOOK
001366219 982__ $$aEbook
001366219 983__ $$aOnline