TY  - BOOK
T1  - Zapp! the lightning of empowerment :how to improve productivity, quality and employee satisfaction /
DA  - 1989, c1988.
CY  - Pittsburgh :
AU  - Byham, William C.
AU  - Cox, Jeff,
CN  - HD30.3
CN  - HD30.3
PB  - Development Dimensions International Press,
PP  - Pittsburgh :
PY  - 1989, c1988.
ID  - 136683
KW  - Communication in management.
KW  - Interpersonal relations.
SN  - 0962348317 (pbk.)
SN  - 0962348309
TI  - Zapp! the lightning of empowerment :how to improve productivity, quality and employee satisfaction /
ER  -