Cover
Title Page
Contents
Foreword
Preface
Acknowledgments
About the Contributors
Part One Digital Transformation with Dynamics 365
Chapter 1 Digital Transformation andthe Case for Change
Change, Change, Change
Digital Transformation: Key Drivers
Digital Transformation: Disrupt or Be Disrupted
Digital Transformation with Dynamics 365
Summing Up
Notes
Chapter 2 Capabilities for Transforming Your Business with Dynamics 365
A Platform for Change and Transformation
How to Drive Business Efficiencies
Data Platform: The Secret Sauce

Business Process: Simplification, Standardization, and Automation
Is There a Choice: Cloud or On-Premise?
Summing Up
Notes
Chapter 3 The Power of the Microsoft Platform
Rise of the Citizen Developer: Improving Productivity with the Power Platform
Building Custom Apps with Power Apps
Resources and Community Groups
Using Power BI to Create a Data-Driven Culture
Accelerating Organizational Capability and Driving Efficiency
Moving from Reactive to Proactive with IoT Integration
Improving Experiences with Chatbots and Natural Language Processing
Summing Up

Part Two Blueprint for Executing a Successful Dynamics 365 Project
Chapter 4 Five Cornerstones of Digital Transformation
Strategic Shift
Cultural Shift
Shift in People's Mindset
Process Shift
Governance and Control
Summing Up
Notes
Chapter 5 Program Readiness
Plan Before You Leap
Define Program Benefits and Outcomes
Knowing Your Business Processes
Pre-Project Communication
Digital Leadership
Selecting an Implementation Partner
Preparation and Readiness Before Program or Project Kick-Off
Summing Up
Notes

Chapter 6 Deep Dive: Organizational Change Management for Dynamics 365 and DX
Failings of Tactical OCM
Why Invest in Strategic OCM Before Starting the Project
Organization After Implementation and Role Change
Gain Meaningful Digital Insights for Change
Embedding Required Cultural Transformation in the Organization
Measuring User Adoption, Key Performance Indicators, and Benefits Realization
Measure Benefits Realized Post Go-Live
Summing Up
Notes
Chapter 7 Fundamentals of Executing a Successful Dynamics 365 Project
Effective Communication

Importance of Design Thinking, UX Design, and Customer Journey Mapping
Establishing Clear Design Principles at the Outset
Shortening Project Timescales Through Empowered Decision Making and Collocated Teams
Pragmatic Approach to the Agile Implementation of Dynamics 365
Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum
Embrace Change: Deliver to Time and Budget
Summing Up
Part Three Driving Innovation and Improvements with Dynamics 365
Chapter 8 Makers and Shakers of Dynamics 365 Transformation