@article{1377925,
      recid = {1377925},
      author = {Antony, Jiju. and Preece, David,},
      title = {Understanding, managing, and implementing quality:  frameworks, techniques and cases /},
      publisher = {Routledge,},
      address = {London :},
      pages = {xxii, 232 p. :},
      year = {2002},
      url = {http://library.usi.edu/record/1377925},
}