TY - GEN AU - Antony, Jiju. AU - Preece, David, CN - HD62.15 CY - London : DA - 2002. ID - 1377925 KW - Total quality management. KW - Management. LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=170175 PB - Routledge, PP - London : PY - 2002. T1 - Understanding, managing, and implementing quality:frameworks, techniques and cases / TI - Understanding, managing, and implementing quality:frameworks, techniques and cases / UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=170175 ER -