@article{1378022,
      author = {Kanji, Gopal K.},
      url = {http://library.usi.edu/record/1378022},
      title = {Measuring business excellence/},
      publisher = {Routledge,},
      recid = {1378022},
      pages = {xv, 240 p. :},
      address = {London :},
      year = {2002},
}