@article{1378061,
      author = {Page, Susan},
      url = {http://library.usi.edu/record/1378061},
      title = {The power of business process improvement: 10 simple steps  to increase effectiveness, efficiency, and adaptability /},
      publisher = {AMACOM,},
      recid = {1378061},
      pages = {xii, 338 p.},
      address = {New York :},
      year = {2010},
}