TY  - GEN
T1  - Exceptional service, exceptional profit:the secrets of building a five-star customer service organization /
DA  - 2010.
CY  - New York :
AU  - Inghilleri, Leonardo.
AU  - Solomon, Micah.
CN  - HF5415.5
PB  - American Management Association,
PP  - New York :
PY  - 2010.
ID  - 1378066
KW  - Customer services.
KW  - Consumer satisfaction.
KW  - Customer loyalty.
TI  - Exceptional service, exceptional profit:the secrets of building a five-star customer service organization /
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=515798
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=515798
ER  -