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001378066 050_4 $$aHF5415.5$$b.I543 2010
001378066 08204 $$a658.8/12$$222
001378066 1001_ $$aInghilleri, Leonardo.
001378066 24510 $$aExceptional service, exceptional profit:$$bthe secrets of building a five-star customer service organization /$$cLeonardo Inghilleri and Micah Solomon.
001378066 260__ $$aNew York :$$bAmerican Management Association,$$c2010.
001378066 300__ $$axvi, 170 p.
001378066 336__ $$atext$$2rdacontent
001378066 337__ $$acomputer$$2rdamedia
001378066 338__ $$aonline resource$$2rdacarrier
001378066 504__ $$aIncludes bibliographical references and index.
001378066 506__ $$aAccess limited to authorized users.
001378066 650_0 $$aCustomer services.
001378066 650_0 $$aConsumer satisfaction.
001378066 650_0 $$aCustomer loyalty.
001378066 655_0 $$aElectronic books
001378066 7001_ $$aSolomon, Micah.
001378066 852__ $$bebk
001378066 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=515798$$zOnline Access
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001378066 980__ $$aBIB
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