Preface
Contents
1 Three Decades of Dissemination of ISO 9001 and Two of ISO 14001: Looking Back and Ahead
Abstract
1 Introduction
2 ISO 9001: The First International Management Standard
3 ISO 14001: The Global Green Standard
4 Global Impact of ISO 9001 and ISO 14001
5 Discussion and Conclusions
Acknowledgements
References
2 What Drives the Quality of Certifiable Management System Standards Implementation? Insights from the ISO 9001 Standard
Abstract
1 Introduction
2 Theoretical Background and Hypotheses

2.1 Certified Management System Standards2.2 Quality of Certified Management System Standards Implementation
2.3 Motivations
2.3.1 Competitive Motives
2.3.2 Cost Competitiveness
2.3.3 Quality Signalling
2.3.4 Institutional Pressures
3 Methodology
3.1 Sample and Data Collection
3.2 Testing Data Quality
3.3 Variable Measurement
3.4 Dependent Variable
3.5 Independent Variables
3.6 Control Variables
3.7 Method
3.7.1 Ordinary Least Squares Regression
3.7.2 Simultaneous Bootstrap Quantile Regression
4 Results

5 Discussion6 Implications for Research
7 Implications for Policy Makers
8 Limitations and Conclusion
References
3 ISO 14001 Adoption and Environmental Performance: The Case of Manufacturing in Sweden
Abstract
1 Introduction
2 Methodology
2.1 Research Approach
2.2 Collection of Data
2.3 Statistical Methods
3 ISO 14001: A Tool for Companies in Need?
3.1 Air Emissions
3.2 Water Emissions
3.3 Resource Use
3.4 Energy Use
3.5 Waste
3.6 Summary of Results

4 The Environmental Impact of ISO 14001 Adoption4.1 Air Emissions
4.2 Water Emissions
4.3 Resource Use
4.4 Energy Use
4.5 Waste
4.6 Summary of Results
5 Discussion and Conclusions
References
4 Adopting ISO Management Standards in Africa: Barriers and Cultural Challenges
Abstract
1 Introduction
2 Standardization and Economic Globalization
3 Barriers to ISO Certification in Africa
3.1 Institutional Weakness
3.2 Small Size of Companies and Limited Access to International Markets
3.3 Lack of Resources

3.4 Low Participation in the Elaboration of ISO Management Standards3.5 Inefficiency of Programs Funded by Development Partners
3.6 Corruption
3.7 Difficulties Related to Human Resource Management
4 Are ISO Management Standards Adapted to African Cultures?
5 Conclusion
References
5 Implementing Service Management Standards: Motivations and Key Factors
Abstract
1 Introduction
2 Standardisation and ISO 20000
3 ISO 20000 in Spain and Research Questions
4 Empirical Study: Methodology
5 Motivations for Implementing ISO 20000