@article{1378396,
      note = {Includes index.},
      author = {Berman, Paula K.,},
      url = {http://library.usi.edu/record/1378396},
      title = {Successful business process management : what you need to  know to get results /},
      recid = {1378396},
      pages = {1 online resource (283 pages)},
}