Foreword / by Abad Ahmad
Acknowledgements
Act 1. Knowing the script : do you understand your character and role?
Scene 1 Looking into the mirror
Scene 2 Recognising your reflection
Scene 3 Getting in sync with reality
Scene 4 Becoming your own best friend
Act 2. Lights! camera! action! : are you staying on track?
Scene 1 Taking a deep breath
Scene 2 Looking before you leap
Scene 3 Believing in yourself
Scene 4 Going with the flow
Scene 5 Navigating daily obstacles
Act 3. Winning awards : are you driving and enjoying your success?
Scene 1 Staying away from the dark side
Scene 2 Striving to realise your potential
Scene 3 Having a positive approach to life and enjoying yourself
Act 4. Cast and crew : are you working in tandem with the team?
Scene 1 Reaching out and creating connections
Scene 2: The power of true communication
Act 5. Encore! are you building strong equations?
Scene 1 Building bridges, not walls
Scene 2 Becoming part of a larger whole
Emotional intelligence in action
Emotional intelligence and change
Emotional intelligence and conflict
Emotional intelligence and customer service
Emotional intelligence and productivity
Emotional intelligence and performance management
Emotional intelligence and inspiration
Conclusion
About the author.