@article{1379115,
      author = {Altinay, Levent, and Poudel, Surya,},
      url = {http://library.usi.edu/record/1379115},
      title = {Enhancing customer experience in the service industry : a  global perspective /},
      recid = {1379115},
      pages = {1 online resource (283 pages)},
}