TY - GEN T1 - Enhancing customer experience in the service industry :a global perspective / AU - Altinay, Levent, AU - Poudel, Surya, CN - HF5415.5 ID - 1379115 KW - Customer services KW - Service industries KW - Service industries SN - 9781443886192 TI - Enhancing customer experience in the service industry :a global perspective / LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4535001 UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4535001 ER -