@article{1379146,
      author = {Lipsky, David B., and Avger, Ariel C., and Lamare, J.  Ryan,},
      url = {http://library.usi.edu/record/1379146},
      title = {Managing and resolving workplace conflict /},
      recid = {1379146},
      pages = {1 online resource (279 pages) :},
}