The foundations of profitability
1. Why true profit is like unmined gold
2. Developing a low center of gravity
3. Creating your hydraulic profit jack
Profitability category #1: E equals MC squared
4. Creating growth through your best customers
5. Eliminating zero-margin and low-margin products and services
6. Transitioning your worst customers to high-margin products and services
7. Implementing customer retention strategies on the FrontLines
Profitability category #2: Maximizing power at the point of attack
8. Empowering and engaging different types of employees to grow the business
9. The champagne pyramid concept
10. Setting the right expectations and measuring performance
11. Determining your appropriate turnover rate
Profitability category #3: Doing the high jump, not the limbo
12. Increasing the quality of your ideas
13. Are you innovative or opportunistic?
14. Identifying your one priority
15. Prioritizing to maximize the financial impact of your best ideas
Profitability category #4: Taking procurement out of the basement
16. Turning procurement operations into a revenue generator
17. Managing supplier relationships and service levels effectively to increase profits
Profitability category #5: The Tao of cost minimization
18. Minimizing theft, absenteeism, and obsolescence in your organization
Profitability category #6: Supply chain optimization
19. Profiting from returns, defects, and waste
20. Leveraging your supply chain to generate profits
21. Reducing the number of touch points in your supply chain
22. Lowering inventory by anticipating demand
Profitability category #7: Operational excellence
23. Finding profit increases in areas you don't normally look
24. Under-promising and not over-delivering
25. Operational transparency
26. Leveraging technology to achieve your one priority
27. On boarding new customers more quickly
Profitability category #8: Your crystal ball
28. Shining up your crystal ball
Final thoughts: pursuing excellence, not perfection
Index.