@article{1381875,
      note = {Includes index.},
      author = {Lacity, Mary, and Willcocks, Leslie,},
      url = {http://library.usi.edu/record/1381875},
      title = {Nine keys to world-class business process outsourcing /},
      recid = {1381875},
      pages = {1 online resource (265 pages) :},
}