TY - GEN T1 - Designing for service :key issues and new directions / AU - Sangiorgi, Daniela, AU - Prendiville, Alison, CN - HD9980.5 ID - 1382715 KW - Service industries. KW - Customer services. KW - Product design. SN - 9781474250153 (e-book) TI - Designing for service :key issues and new directions / LK - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4789950 UR - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=4789950 ER -