@article{1385137,
      note = {Includes index.},
      author = {Duffy, Grace L., and Furterer, Sandra L.,},
      url = {http://library.usi.edu/record/1385137},
      title = {The ASQ Certified Quality Improvement Associate handbook  /},
      recid = {1385137},
      pages = {1 online resource (362 pages).},
}