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001386592 035__ $$a(OCoLC)1013474532
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001386592 050_4 $$aHD9696.2.A2$$bY67 2017eb
001386592 08204 $$a338.4/700409$$223
001386592 1001_ $$aYost, Jeffrey R.,$$eauthor.
001386592 24510 $$aMaking IT work :$$ba history of the computer services industry /$$cJeffrey R. Yost.
001386592 264_1 $$aCambridge, Massachusetts :$$bThe MIT Press,$$c[2017]
001386592 300__ $$a1 online resource (x, 359 pages) :$$billustrations.
001386592 336__ $$atext$$btxt$$2rdacontent
001386592 337__ $$acomputer$$bc$$2rdamedia
001386592 338__ $$aonline resource$$bcr$$2rdacarrier
001386592 4901_ $$aHistory of computing
001386592 506__ $$aAccess limited to authorized users.
001386592 520__ $$aThe evolution of the multi-billion-dollar computer services industry, from consulting and programming to data analytics and cloud computing, with case studies of important companies.The computer services industry has worldwide annual revenues of nearly a trillion dollars and employs millions of workers, but is often overshadowed by the hardware and software products industries. In this book, Jeffrey Yost shows how computer services, from consulting and programming to data analytics and cloud computing, have played a crucial role in shaping information technology--in making IT work. Tracing the evolution of the computer services industry from the 1950s to the present, Yost provides case studies of important companies (including IBM, Hewlett Packard, Andersen/Accenture, EDS, Infosys, and others) and profiles of such influential leaders as John Diebold, Ross Perot, and Virginia Rometty. He offers a fundamental reinterpretation of IBM as a supplier of computer services rather than just a producer of hardware, exploring how IBM bundled services with hardware for many years before becoming service-centered in the 1990s.Yost describes the emergence of companies that offered consulting services, data processing, programming, and systems integration. He examines the development of industry-defining trade associations; facilities management and the firm that invented it, Ross Perot's EDS; time sharing, a precursor of the cloud; IBM's early computer services; and independent contractor brokerages. Finally, he explores developments since the 1980s: the transformations of IBM and Hewlett Packard; the offshoring of enterprises and labor; major Indian IT service providers and the changing geographical deployment of U.S.-based companies; and the paradigm-changing phenomenon of cloud service.
001386592 588__ $$aOCLC-licensed vendor bibliographic record.
001386592 650_0 $$aComputer service industry$$xHistory.
001386592 650_0 $$aComputer service industry$$vCase studies.
001386592 653__ $$aSCIENCE, TECHNOLOGY & SOCIETY/History of Technology
001386592 653__ $$aCOMPUTER SCIENCE/History of Computing
001386592 653__ $$aBUSINESS/Management
001386592 655_0 $$aElectronic books
001386592 852__ $$bebk
001386592 85640 $$3MIT Press$$uhttps://univsouthin.idm.oclc.org/login?url=https://doi.org/10.7551/mitpress/9375.001.0001?locatt=mode:legacy$$zOnline Access through The MIT Press Direct
001386592 85642 $$3OCLC metadata license agreement$$uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
001386592 909CO $$ooai:library.usi.edu:1386592$$pGLOBAL_SET
001386592 980__ $$aBIB
001386592 980__ $$aEBOOK
001386592 982__ $$aEbook
001386592 983__ $$aOnline